Effective Date: February 1, 2026

Last Updated: September 1, 2026

Advera Care LLC (“Advera,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how Advera collects, uses, stores, discloses, and protects personal information when you visit www.adveracare.com, register for an educational event, complete an assessment, enroll in an educational program, participate in our clinician community, communicate with us, or otherwise use our websites, courses, educational programs, and related services (collectively, the “Services”).

Advera provides professional education primarily for licensed healthcare professionals. Our Services are intended for adults age 18 and older.

By using our Services, you acknowledge the practices described in this Privacy Policy.

1. Information we collect

The information we collect depends on how you interact with Advera.

A. Information you provide to us

We may collect information including:

* Full name

* Email address

* Mobile telephone number

* Professional degree or credentials

* Healthcare profession or specialty

* City, state, and country

* Billing or transaction-related information

* Information you submit through website forms, assessments, surveys, webinar registrations, customer support requests, or other communications

* Information you voluntarily provide through the Advera clinician community

When you participate in the Advera community, your name may be visible to other members. You may also choose to upload a profile photograph and voluntarily participate in discussions.

B. Webinar and event information

When you register for a webinar or other educational event, we may collect information such as your:

* Name

* Email address

* Telephone number

* Degree or professional credentials

* Specialty

* City

* State

* Country

We may also collect information regarding webinar registration, attendance, participation, and related communications.

C. Course and educational records

When you enroll in an Advera educational program, we may collect or maintain information regarding your participation and progress, including:

* Account and login activity

* Course access history

* Videos or lessons viewed or completed

* Course progress

* Assessment and examination responses

* Assessment scores

* Pass/fail status

* Number of assessment attempts

* Program completion status

* Completion date

* Certificates of completion

* Continuing education records where applicable

These records may be used to administer the educational program, verify completion, issue certificates, meet continuing education requirements, maintain appropriate business records, and work with continuing education providers.

D. Payment information

Payments may be processed by third-party payment processors, including Stripe.

Advera does not intentionally store complete credit or debit card numbers. Payment processors may collect and retain payment information necessary to process purchases, scheduled payments, refunds, disputed payments, or other transactions.

If you select a split-payment option, your payment processor may retain your payment method to process the remaining scheduled payment in accordance with the payment terms presented at purchase.

Advera may receive transaction-related information such as payment status, amount paid, amount owed, transaction history, payment failures, or limited payment-method information.

E. Automatically collected information

When you visit or use our website or online Services, certain information may be collected automatically, including:

* IP address

* Browser type

* Device type

* Operating system

* Pages viewed

* Website interactions

* Referring pages or links

* Approximate geographic location based on IP address

* Date and time of visits

* Advertising and conversion information

We and our service providers may use cookies, pixels, tags, analytics technologies, and similar technologies to operate the website, understand how visitors use our Services, measure advertising performance, improve our marketing, and deliver or measure relevant advertising.

2. How we use personal information

We may use personal information to:

* Operate and provide our website and educational Services

* Register individuals for webinars and educational events

* Create and maintain learner accounts

* Provide access to purchased educational programs

* Track course participation and completion

* Administer assessments and examinations

* Issue and maintain certificates of completion

* Facilitate continuing education reporting

* Communicate with learners and customers

* Provide technical and customer support

* Send educational information and program updates

* Send newsletters and promotional communications

* Send webinar reminders and related communications

* Process purchases and scheduled payments

* Contact customers regarding failed or delinquent payments

* Maintain accounting and transaction records

* Collect amounts legally owed to Advera

* Prevent fraud, misuse, and security incidents

* Improve our website, programs, advertising, and Services

* Measure marketing and advertising performance

* Create or use advertising audiences and retargeting campaigns

* Comply with legal, regulatory, accreditation, continuing education, tax, accounting, and recordkeeping obligations

* Establish, exercise, or defend legal claims

We may also use information for other purposes disclosed to you when the information is collected or with your consent.

3. Email communications

If you provide your email address to Advera, you may receive communications related to your interaction with us, including educational content, newsletters, webinar information, course information, company announcements, and promotional offers.

You may unsubscribe from promotional email communications using the unsubscribe link included in our emails.

Unsubscribing from marketing communications does not necessarily prevent Advera from sending non-promotional communications that are necessary to administer an existing account, purchase, payment obligation, educational record, legal matter, or customer service request.

4. Text and SMS communications

Advera may use SMS or text messaging in connection with webinar registration and related communications.

Depending on the program and consent provided, messages may include registration confirmations, educational event reminders, webinar updates, and related information.

Message frequency may vary.

Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to a message. You may receive a confirmation that your opt-out request has been processed.

For assistance, reply HELP or contact [email protected].

Where consent is legally required, Advera will obtain applicable consent before sending covered marketing or promotional SMS communications.

We do not sell mobile telephone numbers or SMS consent information. Mobile opt-in information and consent records are not provided to unrelated third parties for their own marketing or promotional purposes.

5. Continuing education providers

Advera works with continuing education providers, including IICME and AKH, in connection with the administration of continuing medical education and continuing education activities.

Where necessary, learner information may be provided to these organizations for legitimate educational and continuing education purposes, such as:

* Identifying the learner

* Confirming professional credentials where necessary

* Verifying participation or completion

* Administering continuing education credit

* Maintaining required educational records

* Supporting issuance or documentation of continuing education credit or certificates

Information is disclosed only as reasonably necessary for these purposes or as otherwise required by applicable continuing education requirements.

6. Service providers and other disclosures

Advera may disclose personal information to companies that perform services on our behalf or help us operate our business.

These may include providers of:

* Website hosting

* Customer relationship management

* Learning and course technology

* Email communications

* SMS communications

* Payment processing

* Webinar technology

* Analytics

* Advertising

* Marketing technology

* Technical support

* Professional services

* Data storage and security

Platforms used in connection with Advera’s operations may include services provided by GoHighLevel, Stripe, Zoom, Meta, Facebook, Instagram, Google, YouTube, Google Analytics, Google Ads, and other technology providers.

These providers may process information in accordance with their own terms and privacy practices when acting independently.

7. Advertising, analytics, and retargeting

Advera may use advertising and analytics services provided by companies such as Meta and Google.

These technologies may allow us to:

* Understand how individuals interact with our website

* Measure conversions

* Evaluate advertising performance

* Retarget website visitors

* Create advertising audiences

* Deliver advertisements to individuals who may be interested in Advera’s educational programs

Depending on applicable state privacy law, certain advertising activities may be considered “sharing,” “targeted advertising,” or a similar regulated activity even when Advera does not receive money in exchange for personal information.

Advera does not sell customer databases or personal information for monetary compensation.

Where required by applicable law, eligible individuals may exercise rights related to targeted advertising or the sharing of personal information by contacting us at [email protected].

8. Payment defaults and collections

If an individual owes an outstanding balance to Advera and does not resolve the balance following reasonable collection attempts, Advera may disclose limited information to a collection agency or other service provider for the purpose of recovering the amount owed.

Information disclosed for collection purposes may include:

* Name

* Professional credentials

* Email address

* Telephone number

* Amount owed

* Length of delinquency

* Relevant records concerning attempts to contact the customer regarding the balance

Advera does not disclose information to a collection agency for marketing purposes.

9. Patient information and protected health information

Advera provides professional education and is not intended to receive or maintain identifiable patient health information through its educational Services.

Users must not submit protected health information (“PHI”) or other information that could reasonably identify an individual patient through:

* Community discussions

* Webinar questions

* Course discussions

* Support communications

* Website forms

* Uploaded files

* Other Advera communication channels

Healthcare professionals are responsible for complying with their own legal and professional obligations regarding patient confidentiality and privacy.

When discussing clinical scenarios for educational purposes, users should remove all patient identifiers and provide only information appropriate for educational discussion.

10. Community content

Information voluntarily posted to an Advera community or interactive portion of our Services may be visible to other authorized members.

Users should exercise appropriate judgment regarding information they choose to disclose.

Advera is not responsible for information a user voluntarily discloses to other members contrary to our Terms or community requirements.

Users may not post identifiable patient information, confidential patient records, or other information they do not have authority to disclose.

11. Data retention

Advera retains personal information for as long as reasonably necessary for the purposes for which it was collected and as necessary to:

* Maintain learner and continuing education records

* Document program completion and certificates

* Maintain transaction and accounting records

* Administer outstanding payment obligations

* Satisfy legal, tax, accreditation, or regulatory obligations

* Resolve disputes

* Prevent fraud or abuse

* Enforce our agreements

* Establish or defend legal claims

Different categories of information may be retained for different periods.

An unsubscribe request stops applicable marketing communications but does not necessarily require deletion of records Advera has a legitimate or legal reason to retain.

12. Your privacy choices and rights

Depending on where you live, you may have rights regarding your personal information.

These may include rights to request:

* Access to certain personal information

* Correction of inaccurate personal information

* Deletion of certain personal information

* Information about how personal information is used or disclosed

* Withdrawal from certain marketing communications

* Opt-out from certain targeted advertising or sharing activities

Privacy rights vary by jurisdiction and may be subject to exceptions.

Advera may need to verify your identity before fulfilling certain requests.

To submit a privacy request, email:

[email protected]

We will respond to valid requests as required by applicable law.

13. International users

Advera is based in the United States and permits eligible healthcare professionals located outside the United States to enroll in its educational programs.

If you access Advera from another country, your personal information may be collected, transferred to, processed, and stored in the United States or other countries where Advera or its service providers operate.

Those countries may have privacy laws that differ from the laws of your home jurisdiction.

Where applicable privacy law provides additional rights regarding your personal information, you may contact us at [email protected] to exercise those rights.

Nothing in this Privacy Policy limits rights that cannot legally be waived under applicable data protection law.

14. California and other U.S. state privacy rights

Certain U.S. states provide eligible residents with specific privacy rights.

The applicability of those laws depends on statutory requirements, including factors such as the type and amount of information processed and the size or activities of the business.

Where an applicable state privacy law applies to Advera and provides you with specific rights, Advera will honor those rights as required by law.

Requests may be submitted to [email protected].

Advera will not discriminate against an individual for exercising a legally protected privacy right.

15. Data security

Advera uses reasonable administrative, organizational, and technical measures designed to protect personal information.

We also rely on reputable third-party providers for services such as payment processing, customer relationship management, website infrastructure, communications, and data storage.

No electronic transmission, online service, or storage system can be guaranteed to be completely secure. Accordingly, Advera cannot guarantee absolute security.

16. Children’s privacy

Advera’s Services are intended for adults age 18 and older and are designed for healthcare professionals.

Advera does not knowingly offer its educational programs to children under 13 or knowingly collect personal information from children under 13.

If we learn that personal information from a child under 13 has been collected without appropriate authorization, we will take reasonable steps to delete it.

17. Third-party websites and services

Our website and Services may contain links to third-party websites, applications, or services.

Advera is not responsible for the privacy practices, security, content, or policies of third parties. We encourage users to review the privacy policies of third-party services they use.

18. Business transfers and legal disclosures

If Advera undergoes a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, information may be transferred as part of that transaction subject to applicable law.

We may also disclose information if reasonably necessary to:

* Comply with law, regulation, subpoena, court order, or other legal process

* Protect the rights or property of Advera

* Investigate suspected fraud or unlawful activity

* Protect the safety or security of Advera, our users, or others

* Enforce our agreements

19. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business, Services, technology, or legal obligations.

When we make changes, we will update the “Last Updated” date at the top of this Policy.

Material changes may be communicated through the website, email, or another reasonable method when appropriate.

20. Contact us

For questions about this Privacy Policy or to submit a privacy request, contact:

Advera Care LLC

Florida, United States

Website: www.adveracare.com

Email: [email protected]